Return and Refund Policy

Welcome to Mimosa Root Bark Store. We aim to ensure satisfaction with every purchase, but we understand that sometimes things don't go as planned. This policy details how returns and refunds are handled, so you know what to expect if you need to send a product back.

Interpretation and Definitions

The words in which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

• Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Mimosa Root Bark Store.
• Goods refers to the items offered for sale on the Website.
• Orders means a request by You to purchase Goods from Us.
• Website refers to Mimosa Root Bark Store, accessible from https://mimosarootbarkstore.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returns

You have 30 days from the receipt of your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To start a return, you can contact us at [email protected]. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We do not accept exchanges

Problems with Your Order

If you encounter any problems with your order, such as defective or damaged goods, please contact us immediately so we can evaluate the issue and make it right.